Terms & Conditions
USE OF SITE
Use of this Site, which is owned by Elihav Sasson Ltd (Elihav Sasson) of Bialik 4, Tel-Aviv, Israel; (Company Registered Number: 514690551), is subject to the following legal terms.
Copyright and all other intellectual property rights, in both the content of this Site, including trademarks, names, logos displayed (the “Trademarks”) on this Site are registered and unregistered Trademarks owned by Elihav Sasson. Except as expressly set out below, all rights reserved.
Content included on the Site may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Site.
You may not delete or alter, in part or in whole, any copyright, trade mark, intellectual property or other legal notices from any part of this Site.
You will keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and shall not divulge it to any other person. Unauthorised use of this Site, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.
You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party’s access to and/or use of this Site.
You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, “spam”).
You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.
Unless authorised in writing by ELIHAV SASSON, ELIHAV SASSON expressly prohibits linking of any part of this Site to or from any other Sites (including so-called “deep-linking”).
You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or Sites on the Internet.
ElIHAV SASSON may terminate your access and use of any part of this Site at any time without notice. By accessing the Site, you warrant and represent to the website that you are legally entitled to do so and to make use of the information made available via the Site.
EIHAV SASSON Ltd makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Site.
External links may be provided for your convenience, but they are beyond the control of the Site owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason. Returns must be communicated in writing; a template for the return of goods can be downloaded from this Site but it is not mandatory. The cancellation period is 14 calendar days; the cancellation period runs from delivery of the good(s), or last good if the order is in multiple parts, or evidence to that fact. The goods must be returned 14 calendar days from the date the cancellation form is communicated to ELIHAV SASSON, or affiliate. ELIHAV SASSON aim to process all returns within 48 hours of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods. ELIHAV SASSON, or affiliate, is not obligated to issue any refunds if the goods are received later than 14 calendar days from the written communication of the cancelation of an order. Orders must be returned in one shipment and the return pro-forma invoice included in your parcel.
We request that returns are shipped through our shipping partner DHL. ELIHAV SASSON is not liable for any returned goods which are not returned in this way. The return address is stated on the pre-printed shipping label supplied with your goods. Failure to return goods using DHL does not affect your statutory rights.
ELIHAV SASSON will not accept returns for any items that have been worn, exposed to damaging elements or if the ELIHAV SASSON tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.
All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.
The original ELIHAV SASSON shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.
All undamaged, correctly returned products will be credited to the original purchaser’s account excluding delivery charges.
While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item. Please note any duties and taxes will be incurred again as per exchanges.
• Once your order has been placed, due to the bespoke nature, we are unable to cancel or amend the order.
• Should the order be cancelled for whatever reason, after 48 hours of the placement of an order, ELIHAV SASSON shall not be liable to refund any direct or indirect costs borne by the Customer, including purchase price, delivery costs and taxes.
• Requests to amend the order are only possible within 48 hours of order placement. Any amendments thereafter will result in the order being cancelled, you will be charged 100% of the total order value and a new order will need to be placed.
• Fabric colours and materials may vary. ELIHAV SASSON Ltd cannot accept responsibility for any variations in colour, shade and texture and will not accept returns on this basis.
• Please be aware that the image seen is a mocked visual representation of how your item should look and there may be slight colour/material variations in the actual product you receive.
• ELIHAV SASSON reserves all of its intellectual property rights in the designs of products. Therefore, the design, as defined by the email confirmation order, is not unique to the customer. b) These terms and conditions are subject to change at any time without prior warning. Governing Law a) These terms and conditions shall be governed by Israeli Law.
Customers will be charged in USD.
Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.
While we provide our pricing guidelines, which we at ELIHAV SASSON will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.
ELIHAV SASSON is committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case.
As we are an international company based in Israel, any transactions placed outside of Israel may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by ELIHAV SASSON.
ORDERS AND ACCEPTING OF YOUR PAYMENT
Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods. Pre-order goods will be delivered as specified at the time of ordering. Risk passes to the customer on delivery of the items; any damage prior to delivery is the responsibility of ELIHAV SASSON, or affiliate.
Orders placed in ELIHAV SASSON store on this website on behalf of the Customer – “IN STORE ORDERS” – are paid for at the point of order. If for the reasons given above ELIHAV SASSON does not accept your IN STORE ORDER you will receive a cancellation email and your payment will be refunded within 14 days of the cancellation.
Excepting IN STORE ORDERS and MADE TO ORDER You will be charged at the point of dispatch and not before. In the event your order is cancelled your transaction with ELIHAV SASSON will be cancelled and you will not be charged.
All orders and pre-orders are subject to availability. All products displayed on our website are available for dispatch from our Warehouse; however some items may be on pre-order, meaning we are awaiting delivery to our warehouse. Pre-ordering means you may make payments in advance to ELIHAV SASSON to ensure you have priority of receiving this item.
Products are for you own personal use and not for resale. ELIHAV SASSON reserve the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address.
The content included on this Site is provided on an “as is” basis. ELIHAV SASSON does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. ELIHAV SASSON reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.
ELIHAV SASSON will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by ELIHAV SASSON’s negligence.
ELIHAV SASSON does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.
From time to time, ELIHAV SASSON may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Site.
These legal terms shall be governed by and interpreted in accordance with the courts of Israel. The courts of Israel shall have non-exclusive jurisdiction to hear all disputes arising in connection with these conditions.
DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS
These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.
1. TERMS USED HEREIN:
Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments. Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union. Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time. Shipper means a legal entity, normally an online store, that handed Express Shipments over to the Express Carrier for delivery. Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.
2. T&C SUBJECT MATTER
2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee and the Express Carrier (“Agreement”). 2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer,” as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper’s website.
3. DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE.
3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below: Deliveries and Undeliverable Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper. Inspection DHL has the right to open and inspect Shipments without notice. DHL’s Liability DHL’s liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL’s attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. DHL’s liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed: – an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or – an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road. Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage. Time Limits for Claims All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims. Delayed Shipments and Money-Back Guarantee DHL will make every reasonable effort to deliver the Shipment according to DHL’s regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays. Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment’s transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service. Circumstances Beyond DHL’s Control DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; “Force Majeure”, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action. International Conventions If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL’s liability for shipment loss or damage. Routing Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places. Governing Law Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law. 3.2 Full text of the текст DHL Express Network Terms and Conditions of Carriage is available on www.dhl.ru website.
4. CUSTOMS OPERATIONS TERMS & CONDITIONS
4.1. Customs Broker: 4.1.1 may performs customs declaration of Express Shipments; 4.1.2. may pay customs and other fees, including interest and penalty, in respect of the goods declared by the Customs Broker in the name and on behalf of the Consignee in accordance with the procedure established in the applicable laws; 4.1.3. shall inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email; 4.1.4. shall perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments. 4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker’s request. All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF. 4.3.The Consignee would take of formalities related to the frequency of receiving shipments at his own risk and cost 4.4.The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.
5. LIABILITY OF THE PARTIES
5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter’s breach of customs regulations due to the Consignee’s failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice. 5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them. 5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.
6. SERVICE FEES AND PAYMENT FOR CUSTOMS OPERATIONS:
6.1. Service fees are determined based on the Customs Broker’s rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder. 6.2. The Consignee must pay for the Customs Broker’s services. 6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter’s expense until the Customer Broker’s services provided to the Consignee hereunder are paid in full.
7. GENERAL PROVISIONS
7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.
Returns & Exchanges
All items are hand made and will vary slightly in size and color to the images displayed on the online store.
Please note that a handmade product will never look machine made, making every piece unique.
If you experience any issues with a piece you have purchased, please get in touch and we will resolve it in any way we can.
We provide a 5 month warranty on all gold plated pieces and offer a free renewal if necessary. If the gold plate is damaged after the warranty passes, you are welcome to send us your jewelry in order to renew the plating at cost price.
We accept returns/exchanges within 14 business days of receipt of your items. Items must be unworn/unused and in original condition and packaging. The customer is responsible for any return shipping costs.
In the event that a returned package is lost or damaged during the shipment back, we will not be able to refund you. Once we have received the item we will refund the cost.